We at Millennium Trust are closely monitoring the spread of novel coronavirus (COVID-19) and are actively monitoring information disseminated by the Centers for Disease Control and Prevention (CDC), Illinois Department of Public Health, and Pennsylvania Department of Health along with other local agencies. We are confident that we are in position to continue to provide clients with the same outstanding service to which they are accustomed without compromising the well-being of our employees.
The following are frequently asked questions (FAQs) about actions we are taking and plans we have in place during the COVID-19 outbreak. If you have specific questions, please don’t hesitate to reach out to your relationship manager or sales contact.
Q: Are your offices opened for business?
A: Yes, our call centers are open to assist our clients. However, out of an abundance of caution for our clients and our staff, due to the recent outbreak of COVID-19, effective 3/13/2020 and for the immediate future, we will not be accepting walk in clients at our firm. However, if you need assistance, we would be more than happy to assist you via phone call or chat. You can reach us at 800-258-7878, Monday - Friday from 7:00am – 6:00pm CST.
Q: Does Millennium Trust have a business continuity plan in place?
A: Yes, we have a business continuity plan in place to ensure that personnel, operations and technology functions will continue to operate [or quickly recover] in an event such as a pandemic, natural or man-made disaster or other business disruptions. Our comprehensive disaster recovery plan utilizes business continuity services provided by SunGard Availability Services. In the event an outbreak affects areas near a Millennium Trust location, we are well-prepared for employees to work remotely.
Q: What is Millennium Trust doing to avoid service interruptions and prevent the spread of COVID-19?
A: We have proactively encouraged employees who are able to work remotely, even if they are showing no signs of illness. If employees are displaying flu- or cold-like symptoms, we ask that they please stay home to focus on rest and recovery and speak with their healthcare provider. A smaller congregation of people in our offices creates a safer environment for all.
Q: What impact will COVID-19 have on travel, meetings and conferences for Millennium Trust employees?
A: Given existing travel restrictions, we have recommended that Millennium Trust employees refrain from all business travel until further notice. Where possible, we will use video conferencing or other technology to accomplish the goals of out-of-office meetings. Millennium Trust employees are not obligated to travel if they are not comfortable doing so.
Q: What other preventative actions is Millennium Trust taking in their offices?
A: We have been working with building management in our Oak Brook, IL and Pittsburgh, PA offices, and their respective cleaning services, regarding daily office cleanings. We have asked them to take the necessary actions to ensure our office areas are clean and that safe supplies are being used to sanitize our offices.
We continue to monitor the impact of the COVID-19 outbreak, and are working to keep Millennium Trust employees and clients safe. We are confident the proactive actions we have taken to date and our business will allow us to continue to serve you and maintain the high level of service that you have come to expect.
If you have any specific questions, please don’t hesitate to contact your relationship manager, sales contact or service representative.