Millennium Trust Blog

Our Culture: A Key to Past, Present and Future Success

July 17, 2018
By John Samaan
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Millennium Trust’s growth is well-documented and celebrated. In fact, we recently were honored at the Crain’s Chicago Business Fast 50 luncheon, where we were able to chat with representatives from other Chicago-area companies recognized for achieving notable year-over-year growth.

One factor contributing to our commercial success doesn’t get much attention, most likely because it is difficult to quantify: our corporate culture. Culture is something we’ve discussed internally for some time, and it played an integral role in formalizing our values and vision in late 2017. In the coming months, we hope to share with you, through this blog, what this culture looks like by introducing you to Millennium Trust employees who live and breathe it. But it’s worth discussing briefly how we came to define our culture.

As Millennium Trust has grown assets under custody and customer accounts, we’ve also grown in human capital – meaning our most critical asset, our people. In fact, just 15 years ago, we had about 30 employees. Fast-forward to today, and we have more than 300. We are fortunate to say that some of our employees have been with us since the early days. But as we’ve hired to support the business, we’ve had to be cautious to ensure new hires fit into the company and embrace our culture. We do this in the recruiting and interview process, by asking questions that help our hiring managers get to know candidates and assess if they embrace similar business values.

Our veteran and newly onboarded employees were integral as we embarked on our journey to develop and support a culture of success. We created a team of individuals who served as ‘cultural ambassadors.’ These individuals worked with their teams to help define what our culture was – or needed to be – in order to keep us on good footing for our future. Discussions with them helped us formalize our five core values.

We asked what we were doing well already and what we needed to do to sustain that. We also asked what we aspired to be and how we could create it. Importantly, going forward, employees’ performance will be measured not just by business goals, but by what they have done in their roles to further our company’s values.

I’m excited about the progress we’ve made thus far, and by going through this process our culture will continue to evolve and grow stronger. I’m looking forward to introducing you – through this blog – to various employees who have embraced our culture and who can share with you their stories. 

The material in this blog is presented for informational purposes only. Millennium Trust Company performs the duties of a directed custodian, and as such does not sell investments or provide investment, legal or tax advice.

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