Millennium Trust’s comprehensive search and outreach procedure is able to locate an overwhelming majority of missing or non-responsive account holders in order to reunite them with their retirement accounts.


At Millennium Trust, individuals are considered "missing participants" when one of the following occurs:

  • Address information is not included in the files received from the Plan Sponsor
  • The address provided by the plan is different from the address received from LexisNexis® and/or U.S. Post Office National Change of Address (NCOA) records and the account holder remains non-responsive to outreach at the identified address
  • Communications such as a Welcome Letter or tax forms sent by Millennium are returned by the U.S. Postal System because the address is invalid or the individual no longer lives at the address given

Upon encountering an NCOA discrepancy or receiving returned mail, our accounting system is coded to indicate that the account does not have the current address information and the account holder is missing.


Millennium executes an extensive and ongoing engagement process with missing or non-responsive account holders.

In searching for missing participants, Millennium Trust utilizes a multi-step investigative process in which successive searches of various databases are performed; the first being LexisNexis®. Then prior to Welcome Letters being produced and mailed, the data is compared to the U.S. Postal Service NCOA database. All account holder information is transmitted via a secure portal and encrypted in transit.


When we receive a possible new address from our search outreach, whether from LexisNexis or NCOA, we send out a personalized Welcome Letter to the address.

If we get a different address from each database, we will send a Welcome Letter to both prospective addresses. This letter will not include account numbers or balances to maintain the account holder’s privacy.

The account holder is directed in the letter to our secure online portal which will ask security information to verify their identity so that they can claim their account. This portal also includes our online IRA form for the account holder to complete and update their personal information, view frequently asked questions, and access the legal account disclosure documentation.


Those account holders who are not found remain on our records and additional attempts to locate them are performed.

The first additional search will be done six months after account opening. Account holders that remain missing or non-responsive will be searched for again every year thereafter.